What is Salesforce CTI integration, and why should you consider it?

Salesforce CTI integration connects your telephony system with Salesforce, streamlining communication processes. It allows for features like click-to-dial, automatic call logging, and real-time screen pops with customer information, enhancing productivity and customer service. https://360degreecloud.com/blog/what-is-salesforce-cti-integration-and-why-should-you-consider-it/

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